PRIVACY POLICY

Introduction

Cooper Construction Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with us through our website, services, or other channels.

1. Who We Are

Cooper Construction is a property development company specialising in HMO builds and project management. We collect and process personal data to provide our services and act as a Data Controller under the General Data Protection Regulation (GDPR).

2. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact:
James Burokas: james@cooper-construction.co.uk

3. What Data We Collect

Depending on the nature of our relationship with you, we may collect and process the following personal data:

Identity and Contact Details: name, address, email address, telephone number.
Project Information: site address, project specifications, related documentation.
Contractor and Supplier Details: contact information and professional details of third parties involved in your project.
Financial Information: payment details, invoices, and records of transactions, where relevant and applicable.
Correspondence: enquiries and project-related communications.

4. How We Collect Your Data

We collect personal data when you:

Make an enquiry via our website, phone, or email
Book a discovery call
Interact with us on social media (e.g., Facebook, Instagram)
Complete forms on our website

5. How We Use Your Data

Communication: to contact you regarding enquiries, project updates, builder introductions, modular services, or other relevant information.
Project Management: to coordinate and oversee build projects, including liaising with contractors, suppliers, and other professionals.
Booking Services: to arrange site visits, meetings, or consultations relating to construction projects.
Compliance: to fulfil legal and regulatory obligations, including sharing data with local authorities, building control, or law enforcement if required.

6. Lawful Basis for Processing Your Data

Contractual Necessity: to perform our contractual obligations to you, such as project agreements or construction-related services.
Legal Obligation: to comply with legal responsibilities, including health and safety, financial reporting, and regulatory requirements.
Legitimate Interests: to pursue our legitimate business interests (e.g., managing projects efficiently, maintaining records, improving our services), provided these interests are not overridden by your rights.

7. Data Sharing and Third Parties

We may share your data with:

Contractors, Consultants, and Suppliers: parties engaged to deliver or support project works (e.g., architects, engineers, trades, materials suppliers).
Professional Advisers: insurers, accountants, auditors, and legal advisers.
Public and Regulatory Authorities: such as local authorities, building control, or law enforcement where legally required.
Virtual Assistants: who may support with tasks such as bookkeeping and administration.
Cloud and Collaboration Platforms: such as Google Drive and Notion, where data may be securely stored and accessed for business purposes.
We require third parties to respect the security of your data and to process it in accordance with data protection law. Where third parties act as our processors, we have appropriate contracts in place.

8. Data Retention

We retain personal data only as long as necessary for the purposes set out in this policy and to meet legal, accounting, or regulatory requirements:

Project records and correspondence: kept for up to 6 years after project completion.
Financial and transaction data: retained for a minimum of 6 years to comply with tax and accounting obligations.
General enquiries and communications: retained for up to 12 months where no contract or project is entered into.
After these periods, data will be securely deleted or anonymised.

9. Your Rights Under GDPR

You have the following rights regarding your personal data:

Right of Access: request a copy of your personal data.
Right to Rectification: correct or update inaccurate or incomplete information.
Right to Erasure: request deletion where data is no longer necessary or consent is withdrawn (where applicable).
Right to Restrict Processing: ask us to limit use in certain circumstances.
Right to Data Portability: receive your data in a structured, commonly used, machine-readable format and have it transferred to another controller.
Right to Object: object where processing is based on legitimate interests or for direct marketing.
Right to Withdraw Consent: where consent is the legal basis, you may withdraw it at any time.

To exercise these rights, contact James Burokas at james@cooper-construction.co.uk. We will respond within one month, as required by GDPR.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage, including:

Encryption: data encrypted in transit and at rest where appropriate.
Access Controls: limited to authorised personnel on a need-to-know basis.
Review and Testing: periodic reviews of our data protection practices and safeguards.

11. Data Breach Notification

If a personal data breach occurs, we will assess its severity and potential impact. Where required by law, we will notify the Information Commissioner’s Office (ICO), as the relevant supervisory authority, without undue delay and, where feasible, within 72 hours of becoming aware of the breach. If the breach is likely to result in a high risk to your rights and freedoms, we will also inform affected individuals without undue delay.

If you are concerned about how your data has been handled, you have the right to lodge a complaint with the ICO. Further information is available at www.ico.org.uk
or by calling 0303 123 1113.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page and, where appropriate, notified to you by email.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:
James Burokas: james@cooper-construction.co.uk